What are common uses of Chatbots in medical practices?
- Get patients help quickly
- Appointment scheduling
- Appointment and tests reminders
- Information about office hours and locations
- Additional charges not covered by provincial healthcare plans
What kind of Chatbots are there?
- AI (Artificial Intelligence) chatbots can respond to complex human inquiries that can mimic human conversations.
- Generative AI chatbots deliver more contextual answers and respond in real time
- Interactive menu and button chatbots offer specific facts and answer straightforward inquires
- Voice chatbots are handy for hands-free interactions as they can speak
- Rules-based chatbots can reply to specific commands and questions
Chatbot Challenges
- They can misunderstand and they make mistakes
- They can result in high levels of frustration from users
- Many user want to skip the chatbot and speak directly to to another person
Can You Build Your Own Chatbot?
- Yes, check out ChatGPT!
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